Payment Policy

At Nerason, we strive to make your shopping experience simple, secure, and hassle-free. Below are the details of our accepted payment methods, how payments are processed, and how refunds are handled.

Payment Methods

We currently accept the following secure payment options:

  • Credit Cards: Visa, MasterCard, American Express

  • Debit Cards: All major Australian and international debit cards

All payments are processed in Australian Dollars (AUD $). The applicable currency and payment methods are displayed at checkout based on your location.

Payment Processing

  • Order Confirmation:
    Once your payment is successfully processed, you will receive a confirmation email with your order details.

  • Secure Transactions:
    We use encrypted and PCI-compliant payment gateways to protect your payment and personal data. Your transaction details are never stored on our servers.

Pricing and Promotions

  • Pricing:
    All prices on nerason.com are listed in AUD ($) and are inclusive of GST (Goods and Services Tax).

  • Promotions:
    Discount codes or promotional offers must be applied at the time of purchase. They cannot be used retroactively on past orders or combined with other offers unless otherwise specified.

Failed Transactions

  • Issues with Payment:
    If your payment fails, please double-check that:

    • Your card details are entered correctly

    • Your card has sufficient funds

    • Your card is authorised for online or international transactions

  • Support:
    For help with failed or declined payments, contact us at info@nerason.com

Refund Policy

  • Refund Timeline:
    Refunds for eligible returned or cancelled orders will be processed within 7 business days of approval. The refunded amount will be credited to your original payment method.

  • Shipping Costs:
    If the return is due to an error on our part (e.g., a defective or incorrect item), we will cover all shipping costs. Otherwise, original shipping fees are non-refundable.

For more information, please refer to our Return & Refund Policy.

Payment Security

Your security is our top priority.
We use advanced encryption technologies and follow industry-standard protocols to ensure your payment and personal data remain safe and confidential throughout your shopping experience.

Contact Us

If you have any questions or need assistance, our team is here to help!

Opening Hours:

  • Monday – Friday: 09:00 – 18:00

  • Saturday – Sunday: 09:00 – 14:00

Average Response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!