FAQ

Welcome to the Nerason FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, orders, shipping, and services. If you can’t find what you’re looking for, feel free to reach out — we’re here to help.

General Questions

Q: What is Nerason?
A: Nerason is an Australian-based online store offering carefully curated, high-quality products designed to enhance everyday life.

Q: How can I contact you?
A: You can reach us via:

Orders and Payments

Q: How do I place an order?
A: Simply browse our website, choose your products, add them to your cart, and follow the secure checkout process.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards including Visa, MasterCard, and American Express.

Q: Can I cancel or modify my order?
A: Yes, as long as your order hasn’t been processed. Please contact us as soon as possible at info@nerason.com or call us on +61 483 918 876

Shipping

Q: Where do you ship to?
A: We currently ship to all regions across Australia.

Q: What are your delivery times?
A: Orders are processed within 1–2 business days, and delivery typically takes 3–5 business days after that.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all Australian orders.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, we’ll email you a tracking number so you can follow its journey.

Returns and Refunds

Q: What is your return policy?
A: You can return eligible items within 30 days of receiving them, as long as they’re unused and in their original packaging.

Q: How do I initiate a return?
A: Just email us at info@nerason.com with your order number, and we’ll send you return instructions and a free return label.

Q: How long does it take to process a refund?
A: Refunds are typically processed within 7 business days after we receive and inspect your returned item.

Products

Q: Are your products high quality?
A: Absolutely. Every item we offer is carefully selected and quality tested to ensure it meets our standards and your expectations.

Q: How do I choose the right product for me?
A: Browse our product pages for detailed descriptions and images — or reach out to us for personalised recommendations.

Account and Privacy

Q: Do I need an account to place an order?
A: Nope! You can check out as a guest. But if you create an account, you’ll enjoy features like order tracking, faster checkouts, and saved preferences.

Q: Is my personal information safe?
A: Yes — your privacy and security are our top priorities. We use SSL encryption and follow strict data protection practices. Learn more in our Privacy Policy.

Contact Us

If you have any questions or need assistance, our team is here to help!

Opening Hours:

  • Monday – Friday: 09:00 – 18:00

  • Saturday – Sunday: 09:00 – 14:00

Average Response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!